Terms and Conditions of Use of Platform

 

These Terms of Use (“Terms”) constitute a legally binding agreement between you (“User”, “you”, “your”) and Fleet Force (“Fleet Force”, “we”, “our”, or “us”) governing your use of all services, systems, hardware, platforms, and applications provided by Fleet Force, including but not limited to telematics software, GPS tracking devices, mobile applications, data dashboards, and support services (collectively, the “Services”).

By accessing or using any part of the Services, you agree that you have read, understood, and accepted these Terms in full. If you do not agree with these Terms, you may not use the Services.

  1. Eligibility and Authorization
    Use of our Services is limited to individuals who are at least 18 years old and authorized to enter into a binding contract. You represent and warrant that you have the legal capacity to enter into this agreement, and if you are using the Services on behalf of a business or legal entity, that you have full authority to bind that entity.
  2. Account Creation and Maintenance
    You may be required to register an account in order to access certain components of the Services. You agree to:
  • Provide accurate and complete information during registration;
  • Maintain the security and confidentiality of your login credentials;
  • Immediately notify Fleet Force of any unauthorized use of your account;
  • Accept responsibility for all activities that occur under your account.

You may not share your login credentials with unauthorized persons or entities. Fleet Force reserves the right to suspend or terminate accounts with suspicious, misleading, or fraudulent information.

 

  1. Grant of License and Permitted Use
    Fleet Force grants you a limited, revocable, non-transferable, non-exclusive license to access and use the Services strictly in accordance with these Terms. You shall not:
  • Copy, decompile, reverse engineer, disassemble, or create derivative works of the Services.
  • Use the Services for unauthorized monitoring of third parties or to commit fraud.
  • Circumvent security features or usage restrictions.
  • Use or permit the use of the Services in a manner that violates any law or regulation.
  1. Hardware and Installation Terms
    Fleet Force may provide hardware including but not limited to GPS tracking units (e.g., FMB920, FMB140, FMB125), immobilizers, dashcams, fuel sensors, and SIM-enabled modules.

Unless stated otherwise in your contract, hardware is:

  • Leased to the client for the duration of the subscription.
  • Non-transferable to third parties without Fleet Force’s written consent.
  • To be returned in good condition upon service termination.

You agree not to:

  • Tamper with or remove hardware without authorization.
  • Reassign hardware between vehicles without technical oversight.
  • Bypass immobilizer circuits or interfere with power supply.

Damage, loss, or theft of hardware is your responsibility and may incur replacement and service fees.

 

  1. Device Tampering and Misuse Policy
    Any tampering with Fleet Force devices—including disabling power supply, interrupting antenna or SIM card function, or altering software—is strictly prohibited. This includes physical damage, software overrides, and unauthorized detachment.

Fleet Force reserves the right to:

  • Immediately suspend Services on tampered devices.
  • Bill for repair, reinstallation, or full replacement.
  • Log and preserve tamper attempts for audit and legal response.

 

  1. Data Collection, Ownership, and Processing
    By using the Services, you authorize Fleet Force to collect, store, and process the following categories of data:
  • GPS coordinates, speed, route paths, ignition states.
  • Fuel levels, temperature sensors, engine diagnostics.
  • Video footage, sound (if dashcams or sensors are active);
  • Driver identity, vehicle assignments, and trip logs.
  • User activity within web and mobile platforms.

Fleet Force does not sell your personal data. You own your data, but by using our Services, you grant us permission to:

  • Retain data for historical analytics.
  • Use anonymized and aggregated data for industry benchmarking.
  • Share data with authorized stakeholders such as your employer or fleet manager.

 

  1. Service Levels and Availability
    Fleet Force strives to maintain 99% uptime on its hosted services but does not guarantee uninterrupted access. Service interruptions may occur due to:
  • Maintenance, upgrades, and platform improvements.
  • Device connectivity loss due to terrain, SIM/network downtime, or power loss.
  • Force majeure events such as accidents, weather, or political unrest.

Fleet Force is not responsible for consequences arising from unavailability unless otherwise contractually obligated.

 

  1. Billing, Pricing, and Payment Terms
    You agree to pay all applicable fees as defined in your agreement. Pricing may include:
  • Subscription fees (monthly/annually);
  • Hardware lease or purchase costs;
  • Installation, service call, or reactivation fees;
  • SIM/data fees and taxes where applicable.

Invoices are due upon receipt unless stated otherwise. Late payments may result in service suspension, device deactivation, or additional interest charges.

 

  1. Refund and Cancellation Policy
    Unless otherwise stated in writing:
  • Subscriptions are non-refundable once activated;
  • Refunds are not granted for unused service days post-termination;
  • Devices that are removed prematurely may incur recovery or reactivation costs.

A written notice period of thirty (30) days is required to cancel any service plan.

 

  1. Termination and Suspension
    Fleet Force reserves the right to suspend or permanently terminate access to its Services if:
  • You violate these Terms;
  • Fraudulent, illegal, or harmful behavior is suspected;
  • Payment is not received within the stipulated time frame;
  • You attempt to misuse hardware or reconfigure the software for unintended use.

Upon termination:

  • Your access credentials are revoked;
  • Historical data may be retained for compliance and legal use;
  • Any leased devices must be returned within seven (7) business days.

 

  1. Intellectual Property Rights
    All software, APIs, dashboards, brand marks, documentation, and training materials remain the exclusive intellectual property of Fleet Force and its licensors. Unauthorized reproduction, resale, or sublicensing is strictly prohibited.

You may not:

  • Use the Fleet Force brand in marketing or advertising without written permission;
  • Attempt to clone, rebuild, or resell any component of the system.

 

  1. Warranties and Disclaimers
    Fleet Force makes no express or implied warranties beyond what is defined in your contract. This includes but is not limited to:
  • No guarantee of 100% tracking accuracy in all environments;
  • No liability for SIM/network provider outages;
  • No warranty against damages caused by incorrect installation by unauthorized persons.

 

  1. Limitation of Liability
    To the maximum extent permitted by law, Fleet Force shall not be liable for:
  • Indirect or incidental damages including loss of profits, reputation, or operational disruption;
  • Claims arising from the failure of a third-party provider or customer-installed device;
  • Legal or regulatory violations caused by user misuse of recorded footage or location data.

Total liability shall not exceed three (3) months of subscription value paid by the customer.

 

  1. Indemnity
    You agree to indemnify and hold Fleet Force, its affiliates, officers, agents, and employees harmless from any claim or demand made by any third party due to or arising out of:
  • Your use of the Services in violation of these Terms;
  • A breach of your representations and warranties;
  • Any content you submit or transmit via the platform;
  • Any device misuse or data misinterpretation on your part.

 

  1. Confidentiality
    Any non-public information provided to you (pricing, architecture, APIs, product roadmaps, etc.) must be treated as confidential. You may not share or disclose this information to third parties without prior written approval from Fleet Force.

This confidentiality clause survives for three (3) years following termination of services.

  1. Governing Law and Jurisdiction
    These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Ghana. Any dispute that cannot be resolved amicably shall be submitted to the jurisdiction of the courts in Accra, Ghana.

 

  1. Force Majeure
    Fleet Force shall not be held liable for delay or failure to perform due to circumstances beyond its reasonable control, including but not limited to:
  • Acts of God, war, terrorism, riots, embargoes;
  • Labor strikes or utility outages;
  • Natural disasters or pandemics.

 

  1. Amendments
    Fleet Force reserves the right to modify these Terms at any time. Updates will be published on our website with an effective date. You are responsible for regularly reviewing these Terms.

 

  1. Contact
    If you have any questions or require clarification regarding these Terms, please contact us at:

Fleet Force
+233 55 255 7810

 

Acknowledgement
By using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use.