Privacy Policy

Fleet Force (“Fleet Force”, “we”, “our”, or “us”) is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines the detailed manner in which we collect, use, store, disclose, and protect information across all our platforms and services, including but not limited to our website, mobile applications, GPS tracking systems, immobilization technologies, fuel monitoring sensors, dash cameras, and any other hardware or software we deploy as part of our fleet management solutions. This policy also covers the handling of data obtained from drivers, fleet operators, third-party partners, and any other stakeholders who interact with our services.
We recognize the importance of your privacy and assure you that we will only use your information in accordance with the principles laid out in this Policy and in line with applicable data protection regulations, including but not limited to the Ghana Data Protection Act, 2012 (Act 843), and, where applicable, the General Data Protection Regulation (GDPR).

1. Who We Are

Fleet Force is a fleet technology company that provides hardware and software solutions designed to optimize the management, visibility, safety, and performance of commercial and private vehicle fleets. Our offerings include GPS tracking units, immobilizers, fuel telemetry systems, vehicle diagnostics, route monitoring, and driver behavior analytics. We serve businesses, institutions, financial service providers, logistics companies, and individuals seeking to improve their operational efficiency through intelligent mobility solutions.

2. What This Policy Covers

This policy applies to:

  •  All visitors to our website and mobile applications
  • Clients and users of our fleet management platform
  • Fleet owners and administrators
  • Hardware and software partners
  • Any other parties whose data is captured, processed, or analyzed via Fleet Force services

This policy applies regardless of whether access is gained through web interfaces, mobile apps, APIs, or direct device integration. It governs both online and offline data collection methods.

3. Information We Collect

Fleet Force collects various categories of data depending on how you interact with our services. The types of data we may collect include:

a. Personal Identification Information

  • Full name
  • Contact details (phone number, email address, physical address)
  • Identification documents (driver’s license, national ID, passport)
  • Employer or company information (if user is affiliated with a fleet)
  • Biometric identifiers where applicable (e.g., driver authentication tools)

b. Vehicle and Fleet Information

  • Vehicle registration numbers
  • Make, model, and year
  • VIN (Vehicle Identification Number)
  • Odometer readings
  • Service and maintenance logs

c. Telematics and Tracking Data

  • Real-time GPS location and movement
  • Trip start and end times
  • Routes taken
  • Engine on/off status
  • Speed, acceleration, and braking patterns
  • Geofence violations
  • Immobilization status

d. Fuel & Diagnostics Data

  • Fuel level and consumption
  • Fuel refill and theft detection events
  • Engine diagnostics, fault codes, temperature readings

e. Audio/Video and Sensor Data

  • Dashcam footage (video/audio if enabled)
  • Driver behavior events (e.g., sharp turns, phone use, fatigue alerts)

f. Device and Access Data

  • IP addresses
  • Mobile device identifiers
  • Browser types and user agents
  • App version, operating system, crash logs
  • Login attempts and user activity logs

We may collect this data directly or through third-party systems integrated with our platform.

4. How We Use Your Information

We use your information for a variety of purposes, all of which are intended to provide you with a safe, efficient, and optimized experience while using Fleet Force services. These purposes include:

a. Service Provision & Functionality

  • Tracking and displaying real-time vehicle locations
  • Providing route history, trip summaries, and travel analytics
  • Enabling remote immobilization or recovery of vehicles
  •  Delivering automated alerts and reports

b. Safety & Compliance Monitoring

  • Monitoring driver behavior for safety and compliance
  • Detecting unauthorized vehicle use or route deviation
  • Supporting road incident investigations through dashcam data

c. System Improvement & Diagnostics

  • Monitoring system usage to improve performance
  • Troubleshooting device issues and user support
  • Performing predictive analytics on fleet performance

d. Billing, Administration & Client Support

  • Managing subscriptions, invoices, and payment records
  • Authenticating users and controlling access levels
  • Providing customer service and responding to queries

e. Legal & Regulatory Compliance

  • Sharing data with regulators or law enforcement when required by law
  • Storing historical data for audit, tax, or compliance review

f. Marketing & Communications

  • Sending service updates and feature announcements
  • Conducting client satisfaction surveys (optional)

We do not sell personal data. Data may be anonymized and aggregated for reporting, industry insights, or research purposes.

5. Legal Basis for Data Processing

We process your personal information based on one or more of the following legal grounds:

  • Your consent, where you provide data voluntarily or sign up for our services
  • Contractual necessity, where data is required to perform our obligations to you
  • Legitimate interests, such as improving our services, preventing fraud, or managing risk
  • Legal obligation, when processing is required under statutory regulations

You may withdraw consent at any time without affecting the legality of prior processing.

6. Sharing and Disclosure of Information

Fleet Force may share your data with trusted third parties under strict confidentiality agreements.

These include:

  • Authorized hardware installers and field technicians
  • Payment service providers (e.g., mobile money or bank integrations)
  • Software hosting providers (e.g., cloud platforms)
  • Law enforcement and regulatory bodies upon lawful request
  • Third-party analytics and support providers

Where third parties are involved, we ensure data processing agreements are in place and compliant with applicable data protection standards.

7. Data Retention

We retain personal and vehicle-related data for as long as it is necessary to fulfill the purposes for which it was collected. This includes:

  • Maintaining service logs for audit trails (typically 5 years)
  • Retaining GPS and trip data for reporting and legal compliance
  • Keeping customer account data for the duration of the service relationship

Dashcam footage is stored for a maximum of 90 days unless flagged for an ongoing investigation or incident analysis.
Once data is no longer required, we permanently delete or anonymize it unless retention is required by law.

8. Data Security

Fleet Force is committed to protecting your data through:

  • Encrypted data transmission protocols (e.g., SSL/TLS)
  • Secure login and multi-factor authentication (MFA)
  • Role-based access controls and audit trails
  • Physical security measures at data centers
  • Regular backups and disaster recovery infrastructure

Employees and partners with access to personal data are trained on data protection best practices.

9. Your Data Protection Rights

Under applicable laws, you have the following rights:

  • Right to access your personal data
  • Right to rectify inaccurate or outdated data
  • Right to request data deletion (subject to retention exceptions)
  • Right to withdraw consent
  • Right to restrict or object to data processing
  • Right to file a complaint with the Ghana Data Protection Commission

To exercise these rights, contact us at [Insert Contact Email or Data Protection Officer info].

10. Cookies and Web Tracking

Our website may use cookies and similar technologies to enhance your user experience, analyze traffic, and personalize content. Cookies may store session tokens, preferences, and usage analytics.
You can adjust your browser settings to refuse cookies, but doing so may affect the availability or functionality of certain features.

11. International Transfers

If your data is transferred outside of Ghana (e.g., to global cloud hosting providers),

we ensure:

  • Adequate data protection mechanisms are in place
  • Standard contractual clauses are signed with external processors
  • Your data remains protected in accordance with Ghanaian and international standards

12. Changes to This Policy

Fleet Force may revise this Privacy Policy to reflect changes in legal, regulatory, or operational requirements. Updated versions will be posted on our website with the effective date clearly stated.
We encourage users to review this Policy periodically to stay informed about how we protect and process your data.

13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Fleet Force
+233 55 255 7810

This policy is issued and enforced by Fleet Force. All rights reserved.